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Design Thinking: Facilitating empathy (Dutch)

Training in making clear what the core of a problem is and creating value for others

1 day

Location

Nederlands

10

Startdate
Other event dates
October 13, 2022
  • October 13, 2022

STUDIO.WHY Geldermalsen

A good solution for any challenge starts with asking the right questions. Sometimes we have the tendency to act immediately, but that might work against you. Better said, you risk skipping steps or asking the wrong questions and therefor work with the wrong answers. With this training you will learn that a solution is only successful if it is actually used. To achieve that you will need to make sure your solution fits the perception of your costumer/stakeholder/user. Together we will set up a stakeholder dashboard, which allows you to adapt to changing needs of your costumer/stakeholder/user.

You will work with a fictional case and actors. When it happens that we can use a case of one of the participants and speak to real stakeholders, we will do that. This will make the learning experience even more realistic. There are short masterclasses, you will work in a team, practice with different participants and work with actors and/or stakeholders. At the end of the training you will present your insights, gathered from your (fictional) stakeholders, together with the challenge you would like have solved based on these insights.

The training will last for about 8 hours. This edition will take place on location in Geldermalsen, The Netherlands.

Note that this training is in the Dutch language!

For who

If  you want to more about empathy, want to be able to use it in your organization and want to facillitate others in using it better.

What you will learn

Based on a business case you will learn to select the right stakeholders, apply conversation and listening techniques, write down the correct information, make userstatements, define insights and create one or more accurate challenges. After that you will learn to pick the best challenge that can add value  to you organization or target group.

Coaches

The investment to participate is € 750- excl VAT per person

Join our program

Please contact us if you have a question

Mark Herberts

+31 6 44 566 449

Certificate

Collect you certificates as you make progress along your learning expedition. Move over from one stage to another and in the end become a well experienced facilitator on STUDIO.WHY Design Thinking and train others as well!

What previous participants said

Olaf van de Kraats
Koos de Bie
“The atmosphere and energy of this training made us embrace the partnership we will grow stronger together”
Chamin Hardeman,
01/11/2022
“Empathy leads to happy customers and better operations.”
Royal Koopmans,
03/03/2021

Blogs, Articles & News

Empathy for a Better Business

The role of a facilitator

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