Controller
Coöperatie STUDIO.WHY U.A. (STUDIO.WHY), located at Genteldijk 5, 4191 LD Geldermalsen, the Netherlands, is responsible for processing your personal data as described in this privacy statement.
Contact details
STUDIO.WHY
Genteldijk 5
4191 LD Geldermalsen
The Netherlands
Phone: +31 6 190 17 538
Website: www.studiowhy.com
Data Protection Officer:
Kees Froeling, privacy@studiowhy.com
Personal data we process
We process the personal data you provide to us as well as data we collect when you use our services or website:
- First and last name
- Address
- Phone number
- Email address
- Other information you actively provide (e.g. by creating a profile, through correspondence, or by phone)
- Location data
- Data about your activities on our website
- Internet browser and device type
Special and sensitive personal data
Our website and services are not intended for children under the age of 16, unless they have parental or guardian consent. We cannot verify whether a visitor is older than 16. Parents are therefore encouraged to be involved in their children’s online activities. Do you believe we have collected personal data from a minor without consent? Please contact us at privacy@studiowhy.com, and we will delete this information.
Purposes and legal grounds for processing
STUDIO.WHY processes your personal data for the following purposes:
- Handling payments
- Sending newsletters and/or brochures
- Contacting you by phone or email if necessary for our services
- Delivering goods and services
- Analyzing your behavior on our website to improve the site and tailor it to your preferences
Automated decision-making
We do not make decisions based solely on automated processing that could have significant consequences for individuals. However, we use ZOHO One (our CRM system) to manage contacts and interactions, so we can provide you with the best possible service.
Retention periods
We do not store your personal data longer than strictly necessary for the purposes for which they were collected. Our standard retention periods are listed below:
| Category of personal data | Retention period | Purpose |
|---|---|---|
| Contact details (name, contact information) | 2 years | To serve you as best as possible |
| Address | 2 years | Sending documents (brochure, invoice) |
| Phone number | 2 years | Phone/app contact for better service |
| Email address | 2 years | Email contact for better service |
| Other actively provided personal data (profile, correspondence, phone) | 2 years | To serve you as best as possible |
| Location data | 2 years | To serve you as best as possible |
| Data about your activities on our website | 2 years | To serve you as best as possible |
| Internet browser and device type | 2 years | To serve you as best as possible |
Sharing with third parties
We only provide personal data to third parties when necessary to fulfill our agreement with you or to comply with a legal obligation.
Cookies and similar technologies
STUDIO.WHY uses functional, analytical, and tracking cookies. A cookie is a small text file stored on your device when you first visit our site. Functional cookies ensure the site works properly and remember your preferences. Analytical and tracking cookies help us optimize the site and provide relevant content or advertisements.
When you first visited our site, we asked for your consent for these cookies. You can disable or delete cookies via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Third-party cookies
- Google Analytics: analytical cookie for measuring website visits
Retention period: 2 years
Your rights
You have the right to access, correct, or delete your personal data. You may also withdraw your consent, object to processing, or exercise your right to data portability. You can send requests to privacy@studiowhy.com. For verification, we ask you to include a copy of your ID (with photo, MRZ, passport number, and BSN blacked out). We will respond within four weeks.
You can submit complaints to the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl.
Security
We take appropriate technical and organizational measures to protect your data against misuse, loss, unauthorized access, unwanted disclosure, and unlawful alteration. Do you suspect misuse or a security issue? Please contact our customer service or email privacy@studiowhy.com.