We designed a three-day training in which SintLucas employees experienced the essence of Design Thinking and gain knowledge and experience with being a facilitator.

Day 1 consisted of an introduction to Design Thinking through a serious game; their assignment came from mister Wunderbaum, amusement park director, who wanted to improve his employees’ happiness at work. Together they spoke to employees and visitors of the amusement park to see where there are opportunities and with creative thinking techniques they came up with solutions for the amusement park. We call this learning by doing.

On days 2 and 3 we considered the role of the facilitator. We went deeper into the competencies of the facilitator, allowing participants to ask many questions themselves and to direct the training. They have designed with the facilitator glasses at meetings and practiced elements with the group and in this way gained experience with the role of the facilitator.